Privacy Policy

This privacy policy sets out how (“TaiwanTax”) uses and protects any information you give when you use this website.  TaiwanTax is fully committed to ensure that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy policy.

TaiwanTax may change this policy from time to time by updating this page.  You should check this page periodically to ensure that you are happy with any changes.  This policy is effective from 12 June 2014.

What information we collect

We may collect the following personal information from you:
        *    Contact Information such as name, email address, mailing address, and/or phone number;
All Information (including tax file number and passport number) required to complete the tax return and/or departing Australian
            superannuation payment application (“DASP”) on your behalf;
        *   Demographic information such as gender, date of birth, current location, current IP address, and/or visa and residency status;
        *   All banking and financial information required to facilitate tax / DASP refund and fee payment;

How your information is used

We require this information to understand your needs, to provide you with a better service and in particular for the following reasons:
        *    To administer your account;
        *    To provide the service you have requested;
        *    To improve our products and services;

Please be assured that we will never sell your information to other third parties.

Information Obtained from Third Parties

If you provide us with the personal information of other third parties, or if other third parties give us your information, we will only use that information for the specific reason for which it was provided to us.

Information Sharing

We will not share your personal information with other third parties unless we have your prior consent to do so or unless we are required to do so by law.  We do not sell your personal information to other third parties.

We may provide your personal information to our suppliers to assist us in delivering the required services to you such as fund transfer and mailing.  These suppliers are authorised to use your personal information only as necessary to provide these services to us. 
We may also disclose your personal information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

If TaiwanTax is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information to any other third party with your prior consent to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below.  We will promptly correct any information found to be incorrect. 

Cookies and Other Tracking Technologies

A cookie is a small text file that is stored on your computer hard drive.  Cookies help analyse web traffic and allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies on this site.  We link the information we store in cookies to any personally identifiable information you submit while on our site.  You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. 

Some of our business partners or third parties use cookies or other tracking technologies on our site.  Data is only collected in the aggregate. We have no access to or control over these cookies.

Links to Other Sites

If you click on a link to a third party site, you will leave our site and go to the site you selected.  Because we cannot control the activities of other third parties, we cannot accept responsibility for any use of your personally identifiable information by such third parties, and such sites are not governed by this privacy policy.  We encourage you to review the privacy statements of any other service provider from whom you request services.


The security of your personal information is important to us.  When you enter sensitive information (such as tax file number and passport number) on our forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We are committed to ensuring that your information is secure and we follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, we cannot guarantee its absolute security.  If you have any questions about security on our Web site, you can contact us as described below.

Contact Information

You can contact us by writing or email us at the address below:

PO Box 989
Chatswood  NSW  2057

Tel:  +61-2-8448-2088

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